Improve the biomethane producer connection process from both business and digital perspectives, in anticipation of a significant increase in connection requests by 2030

CONTEXT

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Natran has set an ambitious goal for energy transition, aiming to quintuple the share of renewable gases in its networks by 2030, primarily through the development of biomethane.

To support the sector's growth, Natran aims to sign and connect between 30 and 40 new facilities annually.

By 2032, this ambition translates into the goal of having 300 biomethane units connected to the Natran network.

MISSION OBJECTIVES

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To be connected to the Natran network, any current or future biomethane producer must first complete a study phase, which is essential for assessing connection feasibility.

The main objective of the mission is to digitize the first study phase, known as the opportunity study. This phase spans from the producer's expression of need to the generation of a Connection Information document, a non-binding document used to assess the possibility of connecting to the network.

For Natran, this step also represents a strategic lever for attracting new customers, which is essential for achieving its stated ambitions. The mission thus aims for several key objectives:

• Improve the experience for customers and employees,
• Halve the average time required to complete an opportunity study,
• Reduce by four the average time to produce a study.

RESULTS

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Economic Performance

The redesign of the connection process significantly improves overall performance, in terms of both effectiveness and efficiency, while maintaining a constant workforce.

Employee Engagement

Employee experience is enhanced through task simplification and a refocus on high-value-added activities, fostering engagement and job satisfaction.

Societal Performance

The new process simplifies connection access for all biomethane producers, whether independent farmers or farming groups, local authorities, or industrial companies.

Environmental Performance

This initiative significantly contributes to the development of the biomethane sector in France, aligning with Natran's purpose and environmental commitments.

THE APPROACH / METHODS USED

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The project is based on a thorough evaluation of the existing process's performance, allowing for the identification of current limitations and areas for improvement.

A target ambition, clear objectives, and associated performance levers were then defined, along with expected gains and avoided costs.

A cross-functional and multi-disciplinary team (Sales, Engineering, UX, IT Department, etc.) was established and managed throughout the project.

A pilot of the target process was deployed to test and adjust the proposed solutions.

Finally, change management support was provided to all relevant stakeholders (development, projects, customer relations, performance) to ensure sustainable adoption of the new system.