DIGITAL TRANSFORMATION & WAYS OF WORKING

CONTEXT

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A public organization is embarking on an ambitious program to transform its digital work environment, intended for over 100,000 employees. The deployment of new collaborative solutions cannot succeed without a profound transformation of practices, management approaches, and the organization's culture.

The challenge goes beyond simply providing tools: it involves supporting a sustainable evolution of working methods within a historically structured and demanding organizational context.

MISSION OBJECTIVES

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Deployment & Change Management:

• Successfully deploy large-scale collaborative digital solutions (Digital Workplace) to 100,000 employees, while rationalizing the existing tool ecosystem.

• Enable concrete adoption of tools and new practices, fostering individual and collective efficiency.

• Sustainably transform the organization's historical culture by developing more open, collaborative, and innovative practices.

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Transformation Service Offering

• Lead and upskill an internal Transformation & Change Management team and design an internal transformation methodology: from identifying employee needs (UX) to conducting experiments and large-scale deployment.

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Vision & Strategic Steering of the Transformation Program

• Ensure strategic alignment for a Transformation Program co-led by 3 departments: HR, IT, and Transformation.

RESULTS (4 Performances)

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Economic Performance

• Streamlining the number of tools and clarifying the digital work environment.

• Operational efficiency gains linked to more collaborative digital practices and improved information flow

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Employee Engagement

• Successful deployment to over 100,000 employees, with a tangible improvement in daily working methods

• Creation and management of a network of over 2,000 volunteer digital ambassadors, driving adoption and sharing best practices.

• Strengthening the sense of belonging to the Administration by breaking down silos across French territory: emergence of mutual aid networks among public sector employees, formation of Professional Communities, enrichment of individual networks, overcoming a feeling of "isolation" for some, etc.

• Strengthening the commitment of managers and teams through a continuous listening approach

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Societal Impact

Strengthening the digital maturity of public sector employees, thereby helping to evolve working practices in the public interest and developing the public service's capacity to adapt sustainably to digital transformations.

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THE APPROACH / METHODOLOGY USED

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• Co-construction of the vision and program

Collective development of the transformation vision with key stakeholders (HR, IT, transformation) to align tools, practices, and human considerations. This included establishing common governance.

• Conducting experiments on representative and restricted panels to identify uses, confirm the need, and prepare and test change management methods

• User-centric support

Deployment of a rich, multi-format support system with over 150 support contents (articles, videos, webinars, practical kits, etc.) made available to all. Establishment and management of a transformation network: 8 Change Management Leads (Managers linked to local Directorates), 2,000 volunteer ambassadors of all ranks distributed across the territory to ensure proper local adoption.

• Continuous improvement and field feedback

Implementation of a structured listening approach (surveys, feedback, usage analysis) to continuously adapt the system to employee needs.

• Design of a proven service offering

Gradual upskilling of the Transformation team and structuring of a proven method that is now being leveraged across other projects within the Administration